As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.
We are looking for a hard-working, highly motivated Team Leader to help manage and support our Account Services and Revenue Risk department. Reporting to the Senior Manager of Partner Accounts the successful candidate is responsible for executing on the day to day goals of the billing team/collections team. The ideal candidate is highly autonomous and able to independently identify high value/impact solutions and drive them to completion. They must have thorough knowledge of billing and AR processes and skill in invoices, credit and debit adjustments, billing records, product billing and service cancellations. Acting as an advocate for the team, the primary goal for the candidate is to ensure that all tasks of the specialists are completed daily and that each individual on the team is delivering the best possible partner experience. The Team Lead will help in the smooth functioning of the day to day operations of the Partner Accounts organization. They must plan, organize, staff, motivate and coordinate efforts and goals. To accomplish this, they will develop and maintain an expert level of account knowledge as well as internal Datto process knowledge.
The Team Lead is responsible for performing the following duties:
Desired Skills & Experience:
At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
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Datto is an equal opportunity employer.
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