Infrastructure Project Manager

Albany

Datto, the world's leading provider of IT solutions for small and medium-sized businesses, is looking for a Technical Project Manager to join a growing team.  Datto provides data protection, business continuity, networking, and business management products that protect and empower the clients of our 14,000+ partners.  We're 100% focused on our managed service provider partners and believe that armed with great technology, managed service providers are changing how businesses around the world operate.  Datto is a technology-driven company that encourages creativity in an exciting and dynamic workplace.  We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

The Technology team at Datto designs, implements and maintains data center infrastructure solutions around the world in order to support our mission-critical Professional Services Automation (PSA) platform, Autotask. Collaborating with global vendors and our world-class Design and Development teams, we implement systems to ensure the best product experience for our customers, focusing on high availability and reliability.

Job Overview: 

We are in need of a technical resource to manage the design and implementation of concurrent, data center, infrastructure projects. In addition, this role will work closely with the Infrastructure team to understand the PSA platform in order to contribute to the high availability of the solution. Collaborating with engineers, the Technical Project Manager will analyze trends in order to understand their impact on the platform’s availability.

This role will influence design and support our PSA platform and as such demands knowledge and experience not only in project management, but also with data center technologies (i.e. compute, storage, networking). The role will also support new architecture system designs and initiatives.  

Does This Describe You:

You have a technical background, a keen attention to detail and are a natural problem solver. You see the big picture as well as all of the components of complex systems.

You’ve managed large, complex data center infrastructure projects and have a reputation to deliver results on-time and within budget. You have theoretical and practical knowledge of project management processes, workflows, and terminology.

You have a curiosity to get to the bottom of an issue. You have hands-on experience in technical troubleshooting.

You take challenges head-on and look forward to collaborating with a diverse and technical team. You ask, “Why” and eagerly seek help to best learn subjects in detail. Transparency tops your list of values, and you contribute to a culture of respect and inclusion.

Inquisitive and focused, you see every challenge as an opportunity. You would rather create the future than wait for it.

A Look Inside the Job:

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Manage the Change Control process for production infrastructure
  • Track project performance using appropriate KPIs, metrics, tools, and techniques
  • Track infrastructure utilization to ensure appropriate capacity 
  • Look for and recommend areas for automation
  • Measure project performance using appropriate tools and techniques
  • Assist in troubleshooting infrastructure service interruptions
  • Establish and maintain relationships with third parties/vendors
  • Implement solutions for continuous process improvement

About You:

  • At least five years of applicable professional technical project management experience
  • At least five years of experience working with project management software solution
  • At least five years of experience with data center technologies (compute, storage, networking)
  • Solid organizational skills including attention to detail and multitasking skills
  • Excellent written and verbal communication skills
  • Outstanding grasp of IT concepts, processes, and web standards

Bonus Points:

  • BS Computer Engineering
  • Experience with automation technologies

Benefits:

  • At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

Summary of benefits not showing up? View a summary here: Datto Benefits

By submitting an application, you acknowledge we will process your data to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data following our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)

 

Infrastructure Project Manager

Demographic Questions

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