Technical Implementation Manager

Sydney

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. 

Collaboration, teamwork, open communication, and transparency are vital to our success. Datto motivates and empowers our employees to grow through professional development, training opportunities, and internal promotions. Whether it's on one of our sport teams, monthly happy hours, or other company functions; work hard play hard is not just a cliché here. Comprehensive health care packages, fitness and education reimbursement are just a few of our benefits.  

The Opportunity

We have an exciting new position available for a Technical Implementation Specialist, located in Sydney (remote work for the time being). Reporting into the local Manager of Success Services, you will be part of a smart, engaged and forward thinking team responsible for managing and optimising the implementation, onboarding and partner consulting experience, primarily across our BCDR (Business Continuity and Disaster Recovery) portfolio. 

Does This Describe You?

You love a technical challenge, are passionate about delivering first class customer delivery and thrive in an environment that supports, optimises and guides the partner experience.

A Look Inside the Job

  • Lead our partners through their onboarding experience, owning implementations and regular health checks across Datto’s BCDR and Networking portfolio
  • Serve as the primary point of contact throughout the entire implementation process
  • Manage multiple partner implementation projects while providing both high-level and detailed business process consulting
  • Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests 
  • Define product specifications for the partner and end-users installation
  • Respond to partner inquiries and direct the resolution of outstanding issues
  • Monitor partner use and adoption of the software throughout the implementations 
  • Seek opportunities to sell additional devices or professional services, and help scope implementation and professional services engagements pre-sales

About You

  • Strong technical aptitude, with an understanding of Datto BCDR and networking products
  • 3-5 years experience in a Technical Support environment with similar products
  • Exceptional customer service and communication skills
  • Ability to manage several complex customer engagements simultaneously
  • Passion for delivering valuable insights to your partner community 
  • A strong collaborator who leverages peers across success, sales and support to elevate customer interactions
  • BA/BS in Business, Information Technology, or related field, or equivalent experience

Technical

  • Experience with Desktop/Server OS and applications
  • Core understanding of Linux based systems
  • Knowledge of general IT infrastructure, Networking, Windows Server and Cisco technologies, Active Directory, Virtualisation, Linux

Datto - A little more!

Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. Datto supports our partners 24/7/365. This commitment is a value at the core of every role in every office, always doing the right thing, and putting our customers first.

At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:

  • “Datto University” onboarding at our HQ in Connecticut (currently remote)
  • Health Insurance
  • Income Protection
  • LinkedIn Learning
  • Free food, drinks, and fresh organic fruit
  • Unlimited paid time off
  • Charity match program
  • Education reimbursement
  • An authentic culture that celebrates individuality

Datto is an equal opportunity employer. 

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

(AU Only) Note: Only candidates who are Australian Citizens or hold perm residency will be considered.

Agencies please note: This recruitment assignment is being managed directly by our internal talent team. We will certainly reach out to our external partners if we require additional talent options. Your respect for this process is appreciated.

Technical Implementation Manager

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