Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for an Account Services Representative to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.
Account Specialists respond to Billing requests submitted by internal parties such as Sales, Success and Accounts Representatives. Details and initial troubleshooting will be done and documented in Salesforce by Sales, Success and Accounts Representatives who act as an intermediary to the Datto Partner. Using details found in NetSuite and knowledge of the ins and outs of the billing process, you are able to resolve most problems. Those that you are not able to resolve, you are using team resources to resolve in an accurate and timely manner. All interactions, both internal and external, must emanate the Billing Team’s commitment to a positive customer experience.
This role requires knowledge of Salesforce, NetSuite, internal processes, invoices, credit and debit adjustments, billing records, product billing, and service cancellations.
A Look Inside the Job:
At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.
Datto is an equal opportunity employer.
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