Director of Cloud Services and Transformation

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

The Director of Cloud Services and Transformation will be responsible for developing and launching new Service offerings designed to assist our partners infrastructure migration to the public cloud. The director will also be responsible for building the team that will deliver the developed offerings to our partners.

The director is responsible for building and maintaining relationships with new and existing partners to ensure a successful implementation of the company product creating loyal, long-term partners, which ultimately impact company revenue.  

As a leading team member, the Director of Cloud Services and Transformation will oversee the day-to-day delivery of partner’s implementation and service and play a critical role in the development and success of Services’ strategy and operations.

A Look Inside the Job:

• Expertise in designing and implementation using Azure OR AWS OR GCP Cloud Platform
• Develop service offerings that assist partners with developing a cloud migration strategy, migration path, and plan that will drive Datto’s partners cloud adoption
• Develop service offerings for assisting partners implementation of Datto’s cloud sell through services
• Good understanding of Cloud based solutions with proven experience in any industry verticals.
• Interact / converse with multiple stakeholders driving & delivering strategic consulting engagements
• Develop, own and build a team with necessary skills to consult and assist Datto partners on migrating their client’s infrastructure to Azure.
• Extensive knowledge of the field with advanced leadership skills.  Resolves critical issues and contributes to business unit/area development
• Establishes the required skills and expertise needed and hires resources required to deliver service offering
• Work with senior management to determine long term strategy for our cloud service team long-term perspective
• Carries out supervisory responsibilities in accordance w/ the company’s policies and applicable laws. Including, but not limited to, interviewing, hiring, training/coaching and terminating employees; planning, assigning, and directing work; appraising performance; salary administration; rewarding and disciplining employees; addressing complaints and resolving problems
• Responsible for maintaining & monitoring resource utilization and taking action when necessary
• Report, analyze and provide feedback regarding survey results and take appropriate action
• Provides input with development on key features for future versions of the product, determining the root cause of the issue and collaborate to resolve

About You:

• Bachelor's in information technology, Computer Science or relevant work experience
• Minimum of 10 years of experience in Information Technology, working with emerging technologies
• 8+ years of Management/Leadership experience in enterprise level environments
• 5+ years of experience leading Cloud Services public and/or private cloud along with various service offerings
• Experience with developing, pricing, and deploying new Professional Service offerings designed specifically for a product implementation
• Experience with IT Service business operations
• Knowledge base & experience in Cloud (AWS, Azure), automation, core infrastructure technologies, information security and cloud migration for SMB market
• Expertise in CI/CD environments
• Excellent organization and ability to work independently
• Outstanding communication and presentation skills
• Extensive experience working with a CRM tool (ACT!, Goldmine, Salesforce, SalesLogix, etc.)

Bonus Points:

• AWS or Azure Certifications highly desirable

Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

• Comprehensive health-care benefits
• Free lunch every Friday
• Flexible paid time off policy
• Free food, drinks, and fresh organic fruit
• Fitness reimbursement
• Charity match program
• Education reimbursement
• And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.