Business Analyst

Norwalk | Rochester

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

We’re looking for an experienced Business Analyst who will be responsible for improvement of Datto’s Partner Account Service Dept processes and systems. You’ll  conduct research and analysis in order to come up with solutions to business problems and help to introduce these systems to Datto and our Partners. 

This is an opportunity for someone who is passionate about empowering businesses and being part of the change. Datto is an extremely fast paced environment and we’re looking for a self starter, who is ready for their next big challenge. We need someone who is able to learn quickly and adapt in our ever growing business. You are a bridge between Finance Operations, Accounting, Sales Support, Digital Transformation, and IT. You will be collaborating with stakeholders to gather and propose requirements, design solutions with architects, deliver with engineers, conduct user acceptance testing and provide post-production support then measure its impact to the customer.

Key responsibilities:

  • Partner with business stakeholders and users to develop business requirements documentation for project initiatives.
  • Collect and analyze high-level business requirements and distill them into actionable functional specifications for design and engineering team
  • Create user stories and define acceptance criteria to ensure we are delivering a complete solution against product requirements
  • Work with designers to review wireframes and designs and ensure they fulfill feature requirements and account for possible scenarios and edge cases
  • Work with the Technology and engineering teams to verify feasibility and technical needs and dependencies around feature specs and product requirements
  • Help organize and lead meetings with product stakeholders to uncover requirements, determine priorities, and capture product decisions
  • Help manage Jira (or similar agile software), and participate in daily stand-ups with the engineering teams
  • Partner closely with QA engineers to ensure that acceptance criteria of user stories is being properly met and verified throughout the development process
  • Establish prioritized technology evaluation criteria, create feature matrices, benchmark processes
  • Generate documentation and help maintain single ‘sources of truth’ for teams, clients, and other stakeholders or partners to reference
  • Work cross functionally across multiple departments
  • Manage initiatives in a timely manner
  • Lead project meetings and project initiation documents 
  • Work closely with IT teams 

About you: 

  • Salesforce experience 
  • Experience leading project meetings 
  • Business process improvement experience 
  • Experience within workflow design 
  • Change management experience
  • Is comfortable working through the design process and navigating designs and prototype tools to reference designs and provide annotations
  • Is business-oriented and strategic; understands how features and dependencies impact overall business goals and add value to users
  • Has strong oral and written communication skills, and can convey information in a clear and concise manner
  • Has experience developing functional user requirements, content authoring requirements and guidelines
  • Has excellent organizational, analytical and problem-solving skills
  • Can translate data into meaningful and actionable recommendations
  • Ability to handle multiple, complex projects in a deadline-driven environment
  • Is outspoken and highly collaborative; acting as an active participant in shaping the culture and ways of working for cross-functional teams

You bring:

  • 5+ years’ experience in technology consulting, business analysis, or product management
  • Experience with Agile methodologies and tools
  • Previous experience working with cross-functional teams to deliver enterprise-scale digital products and platforms
  • Bachelor’s degree required
  • Tools: Visio, Lucid Chart, JIRA, Netsuite, Salesforce, HTML, Design tools, G-Suite, MS Office Suite

Business Analyst

Demographic Questions

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