IT Business Analyst - OTC

Boston | Norwalk

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at

We are looking for a smart and passionate business analyst who will work closely with our internal IT team and interface with our key business stakeholders. You will be part of the NetSuite Quote to Cash team, which is a critical asset in Datto’s landscape. 


Primary Responsibilities:

  • Strong experience supporting financial Order to Cash applications
  • Prior experience implementing and supporting a Global Payment processing system (e.g. Cybersource, Stripe, Adyen)
  • Understanding of 606 revenue recognition standards; and experience implementing and supporting revenue recognition solutions; strong accounting background 
  • Ability to partner closely with the business to define requirements and implement solutions
  • Serve as a liaison between business groups and IT development to deliver features and capabilities to meet the business needs
  • Facilitate discussions with business groups to help stakeholders define their needs and translate these needs into user stories.  Build consensus among stakeholders to validate and finalize the design.
  • Work with business leaders to redesign business processes and drive recommendations for standardization/simplification looking for opportunities to minimize customizations 
  • Research and share relevant external best practices
  • Identify and analyze simple to complex business processes that require change/improvement 
  • Work with IT development to ensure user stories are developed appropriately and track through lifecycle.
  • Act as a change agent to help ensure that the newly implemented system/process enhances the success of the project and increase the project’s chance of meeting the business needs.
  • Identify, communicate and facilitate resolution to any production support, user requests or triaged support tickets
  • Provide ownership for communication of the status of deliverables and timelines to interested parties proactively.  Should be able to document issues thoroughly, maintain current status, and escalate issues appropriately.

 Desired Skills & Experience:

  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience.
  • IT Business Analyst background
  • 8 years (minimum) as a Business System Analysts or in a comparable function - experience with conducting as-is process analysis through stakeholder interviews, identifying pain points, and recommending process improvements
  • Ability to examine existing processes, policies, and systems and identify pain points and bottlenecks
  • Demonstrated experience working in agile delivery and teams (SCRUM) desired
  • Experience working with a Global Payment processor required (e.g. Cybersource, Adyen, Stripe)
  • Experience with Zuora Rev Pro a strong plus 
  • Excellent oral, written, and presentation skills
  • Ability to manage multiple, unrelated, initiatives at the same time and be highly detail oriented
  • The ability to collaborate as part of a team and take on additional responsibilities as required
  • Desire to be part of a fast paced program implementing a new revenue recognition solution


At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

By submitting an application, you acknowledge we will process your data to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data following our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

IT Business Analyst - OTC


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