Senior Salesforce Administrator

Reading | Remote | Richmond

Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for an Associate Salesforce Administrator to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

Datto is seeking a Senior Salesforce Administrator to help administer and customize our Salesforce.com solution to support our Sales, Marketing, Success and Support organizationsWe are looking for someone who is passionate about simplifying user experience, innovating, seeking business process improvements and strong user adoption. You will be the resident domain expert of Salesforce.com responsible for supporting users and technical customizations and integrations with other platforms.  This role will be part of our Enterprise Systems department, working side by side with Salesforce Administrators and Developers and located in EMEA or APAC regions.

Below are the requirements for this role:

  • Responsible for day to day administration of Salesforce.com
  • Monitor User adoption rates and respond as needed to improve
  • Design, document, build, test and deploy alerts, reports, complex dashboards and workflow within Salesforce.com.
  • Manage integration of Salesforce.com with other systems and Datto solutions
  • Keep abreast of new Salesforce.com feature and functionality enhancements
  • Recommend best practices around new and existing Salesforce.com features
  • Participate in discoveries with key stakeholders to outline requirements
  • Responsible for promoting tested & approved changes from Sandbox instances to Production
  • Assist with the management of outsourced Salesforce.com implementation partners
  • Ongoing management of SFDC users, data sets, and security
  • Customization and development to fit business needs
  • Manage workflow and suggest improvements to business processes to address strategic initiatives
  • Develop training plans, materials, and documentation as necessary to support Salesforce.com users. Provide hands on training as needed.

Your Impact

  • A trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move their business to a cloud architecture
  • A true asset to Datto due to broad and deep knowledge of business and technical architecture across all relevant domains.

Minimum Qualifications

  • Bachelors degree
  • 4-6 years of Salesforce.com administration experience required
  • Experience integrating with a marketing automation system (ie Marketo)
  • Experience designing and developing processes in a highly agile environment
  • Demonstrated understanding of business process development and improvement initiatives
  • Self-motivated, detail-oriented, organized, hardworking, and a great team player with excellent interpersonal skills
  • Strong analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Ability to multi-task various projects and balance priorities
  • Ability to work well either independently or as part of the wider team in geographically disparate locations
  • Strong organizational/time management skills and ability to prioritize workload effectively
  • Strong technical aptitude for data management (data analysis, data visualization, data structure)

Preferred Qualifications

  • Salesforce.com Administrator & Platform App Builder certificates
  • Experience with Apex and Visualforce (development skill set)
  • Experience with Marketo
  • Experience with Gainsight
  • Management or Tech Lead experience

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Private medical insurance
  • Free lunch every Friday
  • Generous paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Senior Salesforce Administrator

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

I identify my gender as:

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I consider myself a member of the LGBTQ+ community

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