Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a Product Support Expert to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.
An application support expert supports software applications and technologies to a specific target audience within Datto’s suite of SaaS products. These technicians should understand high-level technologies that affect the usage of these products and help interpret feedback from end-users or address other issues such as account, configuration, and education cases. The application support expert is part of a range of CX staff devoted to making sure that existing Datto software architecture within a business is working well and being used efficiently. Most application support technicians need to be familiar with the range of software-based technologies most commonly used in a partners environment; i.e., web browsers, SQL, Java, front-end development, .NET, etc. At the senior level, you should begin to understand advanced integrations and configurations. The main difference to how application support is approached as opposed to technical support is that application support experts are generally not listening to fix they are instead listening to recommend. This could be recommending a new product set, feature use, or a different approach to configuring.
You will report to the Product Support Supervisor.
Does This Describe You:
You pick things up quickly, are a team player and love a challenge.
A Look Inside the Job:
At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.
Datto is an equal opportunity employer.
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