As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.
This role manages the day-to-day operation of the Collections department with a primary focus on collection of delinquent payments and/or recovery strategies. The manager will ensure maximum accuracy, efficiency, and compliance related to all collections activities. This role will evaluate and decide the best set of collection/recovery products like re-negotiations, refinancing and deliver world class service to delinquent customers, providing the best possible experience as well as resolving their financial difficulties. The manager will effectively use collection/contact rate/expected payout models to drive the best collection policies to ensure best in class recovery rate for the portfolio. Build dynamic collection and communication strategies which optimize the collection channel (call/sms/email/do nothing etc.) and most optimal communication template and also the most optimal decision (report bureau, block card, give discount, counter-offer etc.) given all the past information on the delinquent account.
A Look Inside the Job:
At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
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Datto is an equal opportunity employer.
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