Operations Associate


Datto, the world's leading provider of IT solutions delivered through managed service providers, is looking for an Operations Associate to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide. The Operations Associate will assist with the logistics of the APAC region and support the Operations team based in our Alexandria Warehouse.

You will report to the Operations Manager, APAC.
Note: Only candidates who are Australian Citizens or hold perm residency will be considered.
Does This Describe You:
You're creative with problems, eager to learn, and attentive to the quality of your work.
A Look Inside the Job:
  • Work with Sales, Partner Success and Finance to produce RMA labels for customer devices
  • Receive and book in returned devices
  • Manage the disposition of returned product depending on product type and condition
  • Testing, QA and refurbishment of usable inventory
  • Wipe any returned HDDs/SSDs to ensure all customer data is securely erased
  • Strip and scrap defective/obsolete inventory
  • Maintaining the NetSuite ERP system to ensure accurate inventory records
  • Learn to build/image/test devices
  • Maintain a safe and clean working environment
  • Networking/BCDR Shipments
  • Liaison with suppliers & logistics companies
  • Assist with Data Centre & Roundtrips 
  • Assist Internal Operations team when required
About You:
  • Experience working in a warehouse environment
  • A good grounding in a technical hardware discipline
  • Familiarity with PC components
  • Familiarity with test software and testing processes
  • Analytical mindset with good problem-solving skills
  • Familiarity with inventory systems (NetSuite experience a plus but not essential)
  • Familiarity with ticketing systems (JIRA experience a plus but not essential)
  • PC skills (Word, Excel)
  • Full Driver’s License - Essential  
At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
  • Private medical insurance
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!
By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.
Datto is an equal opportunity employer.

Operations Associate


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