Partner Success Associate

Norwalk

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

You will report to the Manager, Partner Success. 

Does This Describe You:

 You're a team player with a desire to learn!

A Look Inside the Job:

  • Drive the achievement of high levels of customer retention within an assigned segment of customer accounts
  • Promote increased product adoption, customer loyalty, and customer health via proactive engagement with customers using the following formats:
    • Targeted Email campaigns
    • Webinars
    • Participation in product user
    • Communities User Groups
    • Newsletters
    • Social Media
    • Training – attendance at Product Training events
  • Engage in retention efforts in support of at-risk customers and establish success plans moving forward
  • Identify opportunities to better retain customers
  • Provide visibility and internal awareness regarding customer health, drivers of attrition, and customer satisfaction on a monthly/quarterly/yearly basis to help inform actions across the business to your manager
  • Continuously recommended improvements to internal processes, technologies, and workflow to improve customer experience, maximize the efficiency of internal teams, and drive improved results to your manager
  • Manage and resolve Customer Success related inbound requests
  • Travel to company offices, customer locations, industry events, and other locations as required
  • The ability to work West Coast hours, 11:00am-8:00pm

About You:

  • Four-year degree in Business Administration, Information Technology, or related field
  • Comparable work experience in related field (Customer Success, Account Management, Customer Service) is required
  • Excellent written and verbal communication skills
  • Creative thinker with the ability to troubleshoot issues quickly and effectively
  • Extremely well-organized and analytical with an ability to work well under pressure
  • Strong team player as well as a proactive individual contributor Excellent attention to detail

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Partner Success Associate

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

I identify my gender as:

I identify as transgender:

I consider myself a member of the LGBTQ+ community

I identify my sexual orientation as:

I identify my ethnicity as:

Veteran status:

I have a physical disability:

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