Operations Associate


Datto’s Operations Associate is at the heart of our bustling Sydney office! You are a true all-rounder keen to thrive in a hands on role with scope to develop your skills across operations, facilities management, IT and logistics.

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners.

These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

A Look Inside the Job:

  • General IT support including: imaging laptops for internal use and devices for external partners
  • All-rounder office duties such as: inventory management, house-keeping, ad hoc requests
  • Set up workstations for new employees 
  • Help to improve operational systems, processes, and policies to support Datto’s  mission
  • Assist with hardware operations, syncing data from external hard drives (referred to as “Roundtrips”) and data centre trips to install/repair servers
  • Assist with facilities management requests including mounting and installing of televisions, deployment of new IT hardware in office and general premises management together with building maintenance team
  • Manage incoming and outgoing packages and networking orders - assist couriers and customers
  • Assemble and configure “bare-bone” servers for distribution to partners
  • Maintain stock levels for appliances/replacement parts/servers/roundtrip drives

About You:

  • Organised, self-motivated and reliable
  • Drive to work in energised and fast moving environment
  • Experience with computer hardware troubleshooting 
  • Working knowledge of Linux
  • Strong communication and rapport builder
  • High level of commitment to your continuous development
  • Will be required to lift and move boxes up to 30kgs
  • Driver’s license – to be able to drive company van when required
  • Willingness to learn and thirst for knowledge


  • Experience/Understanding of a Data Centre 
  • IT Qualifications 

Note: Only candidates who are Australian Citizens or hold perm residency will be considered.

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Free lunch every Friday
  • Generous paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.


Operations Associate


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