Operations Assistant

Boston

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com

You will report to the Operations Development Manager.

Does This Describe You:

You're hands on, a self starter, independent, and strong when it comes to communication and collaboration. You enjoy working in a technical environment and are operationally-minded!

A Look Inside the Job:

  • Oversee the daily functions of the office
  • Maintain a work environment that is safe, useful, accessible, clean and fun for all Datto employees
  • Complete day to day technical and facilities operations requests
  • Facilitate office seat moves and new hire setups
  • Setup and maintain employee workstations (Windows, Mac, Linux)
  • Provide minor desktop support, working with Internal IT to support employees
  • Arrange employee on/off boarding
  • Maintain hardware asset tracking
  • Assist with space/seating management
  • Install and manage A/V systems
  • Generate purchase orders
  • Manage administrative tasks (Shipping/Receiving/Inventory/Data Entry etc…)
  • Assists with remote organization of special events, (assistance with set up, food ordering, clean up, etc…) and lunch & Learns, which may occur after normal business hours
  • Coordinates with necessary vendors to meet organizational needs.
  • Assist in oversight of office IDF closet and physical networking
  • Ad Hoc projects as needed by senior management
  • Provide after-hours emergency response as needed
  • Must lead by example
  • Must go above and beyond, providing an exceptional level of service to all internal employees
  • Coordinate projects/tasks with teams & departments (Ex: Facilities, Events, HR, ITS, NetEng)

About You:

  • Ability to multi-task in a fast-paced environment
  • Excellent organizational skills 
  • Successful candidates must possess excellent critical thinking and troubleshooting skills
  • Basic Windows and Mac OS application knowledge and troubleshooting skills
  • Proficient in MS Word, Excel, and other programs

Bonus Points:

  • Jira (or equivalent) ticket systems experience
  • Structured cabling and low voltage wiring knowledge
  • Knowledge of building infrastructure & mechanicals 
  • Logistics/inventory control experience 

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Operations Assistant

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

I identify my gender as:

I identify as transgender:

I consider myself a member of the LGBTQ+ community

I identify my sexual orientation as:

I identify my ethnicity as:

Veteran status:

I have a physical disability:

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