Manager of Implementation

Sydney

To support the continued growth of our APAC business, Datto's Manager of Implementation is a newly created role reporting into the Manager of Success Services. You will lead, coach and inspire a team of Implementation Managers to elevate the partner experience with seamless project management, consultancy and implementation services. 

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

Does This Describe You:

You're passionate about developing teams, exceeding customer expectations and collaborating to elevate efficiencies and processes. 

A Look Inside the Job:

  • Lead, mentor and develop a small team of experienced Implementation Managers
  • Leadership role responsible for team development, recruitment, performance management, strategic planning and enhancement activity
  • Oversee the launch and execution of complex partner projects
  • Educate sales and success teams on technical elements of implementations and projects 
  • Work cohesively as part of the APAC leadership team to streamline processes and elevate the partner experience
  • Support partners with product on-boarding; consult and identify areas to address business goals  

About You:

  • 2+ years direct people leadership experience 
  • 5+ years' hands on experience in SaaS Implementation, leading multiple complex projects
  • Process driven, organised and a true partner champion
  • A supportive approach to people leadership - you're a coach and mentor
  • Practical, pragmatic and team focussed with an exceptional ability to prioritise and plan 
  • An interest in emerging SaaS technologies 

Bonus Points:

  • Bachelor’s Degree or experience within a related field
  • Knowledge of CRM, ERP, PSA software and markets

 

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Free lunch every Friday
  • Generous paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.



Manager of Implementation

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

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