Sales Operation CRM Analyst


Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a Sales Operation CRM Analyst to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

As an important member of the sales operations team, the Sales Operations CRM Analyst will manage training the sales team on the use of the CRM, building universal Dashboards and Reports, supporting data management, sales excellence tools, performance measurement, and problem resolution. You will collaborate with the sales organization to ensure the integrity of our data systems and provide reporting to management. You will guide communication between sales and our internal CRM team and between sales and marketing.

You will report to the Director, Marketing Operations.

Does This Describe You:

You are business savvy and have amazing interpersonal skills. 

A Look Inside the Job:

  • Use and other sales tools reporting and dashboards to provide quality data and insights with reports, dashboards, and communications
  • Create training materials for CRM use, reporting, and dashboards and conduct related training to sales excellence for end-users and local partners
  • Implement, communicate and measure sales excellence and CRM best practices driving increased adoption and engagement by sales users
  • Maintain a holistic view of all processes and users in the system to understand cross-functional impacts about configuration, process, workflow, and reporting
  • Contribute and promote sales excellence projects, events, technology, training, and process
  • Present insights and results to internal and external stakeholders
  • Analyze, research, and correct reporting issues
  • Identify and implement methods to improve efficiency in data integrity, data retrieval, and utilization
  • Provide daily end-user support for sales needs in
  • Understand and solve problems within the sales process as they arise
  • Partner with CRM users to understand reporting requirements (sales, finance, marketing, product management, etc.)
  • Find the “story” in the data, and communicate insights and opportunities with CRM and other cross-functional departments
  • Contribute to data analysis projects to assess cross-sell opportunity, pipeline health, sales velocity, and product

About You:

  • 5+ years of experience partnering with a sales team as a CRM Analyst or equivalent 
  • Salesforce Certified Administrator required 
  • Bachelor’s degree in Computer Science, Business, IT Management or other related fields
  • Experience designing and implementing new processes and promoting user adoption 
  • Extreme attention to detail, creative and critical thinking skills
  • Ability to manage multiple projects and deadlines while delivering consistent, A+ quality work
  • Proficiency in data mining tools and the ability to analyze data and develop logical recommendations
  • Working knowledge and experience with html messaging
  • Ability to manage and prioritize multiple, competing priorities 
  • Comfortable working with Sales, Marketing and Executive leadership

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Sales Operation CRM Analyst

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

I identify my gender as:

I identify as transgender:

I consider myself a member of the LGBTQ+ community

I identify my sexual orientation as:

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Veteran status:

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