Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for an Account Services Manager to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.
Account Services Manager manages the resources of the Account Services department including staffing, processes, effort, training and equipment. The manager develops the strategy and executes on it. They also oversee a group of Accounts Representatives that are the front line for partner billing inquiries and a group of Revenue Recovery Specialists who are focused on collections. The manager must develop and maintain an expert level of knowledge around billing and collections as well as internal Datto processes. They must work effectively with all internal departments to coordinate efforts and goals. The manager develops and executes strategies. The Account Services Manager helps in the smooth functioning of the day to day operations of the Account Services organization. They must plan, organize, staff, motivate and coordinate efforts and goals. To accomplish this, develop and maintain an expert level of account knowledge as well as internal Datto process knowledge. Managers are also expected to implement the policies made by the upper-level management, make tactical decisions towards goals, assign work to reps, coordinate work between reps and teams, motivating and guiding subordinates, communicating resource needs with the Senior Manager. They monitor and analyze the performance of their team. Communicating this up by preparing timely reports regarding the performance of the employees. They listen and resolve employee complaints and grievances, conduct monthly one on ones with each team member, etc. The manager monitors and analyzes the performance and productivity of their team members. They have the authority to delegate account services work to individual reps, approve working hours and to resolve any payroll issues. They have full authority to execute on strategic decisions that drive their team's ability to hit targeted production levels in the KPIs as stipulated by the Senior Manager. The manager is answerable to the Sr. Manager of Account Services for the performance of their Account Services team by location.
Does This Describe You:
You are a leader that thrives in a fast paced environment.
A Look Inside the Job:
Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)
At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
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Datto is an equal opportunity employer.
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