Customer Success Manager - Backupify

Boston

Datto, the world’s leading provider of IT solutions delivered through managed service providers. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide. You will report to the Regional Sales Manager in Boston, MA. 

 

Does This Describe You:

You're energetic, a problem solver, and a team player!

A Look Inside the Job:

  • Develop customer relationships by on-boarding, managing and renewing Premier Backupify clients
  • Obtain Up-sell and renewal quota amongst personal and team goals 
  • Work with cross-departmentally for a smooth transition for pre- to post-sales 
  • Demonstrate an ability to increase customer buy-in to our product and vision
  • Work with Accounting & Sales on improving processes, ensuring customers have an optimal experience with billing
  • Identify potential cross-sell situations
  • Improve channels of communication on system issues, product changes, and other updates with potential customer impact
  • Develop customer incentive programs
  • Provide programmatic support for customer events aimed at evangelizing Datto product line to cloud-to-cloud companies

About You:

  • BA/BS required
  • 1-4 years of experience in Customer Success or Account Management (SaaS based and Quota carrying preferred)
  • Demonstrate skills in relationship building and clear communication
  • Ability to multi-task and stay organized
  • Effective problem-solving and customer expectation management skills
  • Technical aptitude and experience working in multiple systems (i.e. Zendesk, Zuora, Salesforce)
  • Capacity to work cross-departmentally and create internal champions
  • Self-motivated and team-oriented

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Transit subsidy in select cities
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Customer Success Manager - Backupify

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

I identify my gender as:

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I consider myself a member of the LGBTQ+ community

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