Sales Operations Analyst


Datto, the world's leading provider of IT solutions delivered through managed service providers, is looking for a Sales Operations Analyst to join a growing team in our Irvine office. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

As an important member of the team, the Sales Operations Analyst will build universal Dashboards and Reports, supporting data management, sales excellence tools, performance measurement, and problem resolution. You will work closely with the sales and marketing organizations to ensure the integrity of our data systems and provide accurate reporting to management. You will arrange collaboration between sales and our internal team and between sales and marketing. We ask that you have strong computer skills, attention to detail, a professional attitude, and a desire to be a team player.

You will report to the Sales Operations Manager.

A Look Inside the Job:

  • Use to provide quality data and insights with reports, dashboards, and communications
  • Contribute to data analysis projects to assess cross-sell opportunity, pipeline health, sales velocity, penetration, conversion rates, and other essential KPIs
  • Analyze account, contact, and lead data, including customer data
  • Identify and implement methods to improve efficiency in data integrity, data retrieval, and use
  • Find the "story" in the data, and communicate insights and opportunities with cross-functional departments
  • Support Sales and Marketing by ensuring Lead and Prospect information routes to the appropriate sectors and teams channels promptly
  • Support Sales and Marketing team to improve operating efficiency, provide attribution insights and to improve budget
  • Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts about configuration, process, workflow, and reporting
  • Contribute and facilitate sales excellence projects, events, technology, training, and process
  • Present insights and results to internal and external stakeholders

About You:

  • 3-5 years' experience working in a Sales or Marketing operations role
  • experience
  • Experience with Marketo a plus
  • Bachelor's degree in Computer Science, Business, IT Management or related fields
  • Extreme attention to detail, creative and critical thinking skills
  • Ability to manage multiple projects and deadlines while delivering consistent, A+ quality work
  • Proficiency in data mining tools and the ability to analyze data and develop logical recommendations
  • Ability to manage and prioritize multiple, competing priorities
  • Comfortable working with a wide variety of Sales, Marketing and Executive leadership

Sales Operations Analyst

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

I identify my gender as:

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I consider myself a member of the LGBTQ+ community

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