Senior Manager, Sales Support & Systems

Norwalk

Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a Senior Manager to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

You will need to be a detail, process, and customer-oriented individual focused on meeting the needs of growing and dynamic team by increasing efficiencies and improvements. This position demands a detailed understanding of processes and procedures that guide successful support and system operations.

You will report to the VP, Revenue Operations.

Does This Describe You:

  •  You're process-driven and a team player.

 A Look Inside the Job:

  • Help build the scale of Sales Operations and improve efficiency for continuous exponential growth
  • Produce insightful reporting and analytics to executive leadership
  • Proactively identify, scope, and drive procedural and process updates
  • Manage a global team partnering closely with business and sales units to increase operational efficiencies and remediate obstacles for Sales Operations related functions
  • Develop and maintain a set of metrics and KPIs to promote efficiency and productivity within sales support
  • Construct and present process flows and procedures that improve operational infrastructure for business process and system support issues
  • Oversee all incoming Salesforce case inquiries across North America, EMEA, and APAC, coordinating coverage with on/offshore direct reports and business partners for increased month and quarter end volume 
  • Monitor and remediate escalated inquiries with senior business partners to close critical cases while applying best in class service and urgency
  • Manage ad hoc sales support and systems projects and deliverables
  • Collaborate and knowledge share with our global teams to ensure cross-organizational communication, understanding, and alignment
  • Develop and implement sales support functional roadmaps with key stakeholders 
  • Perform ongoing assessment of analytics tools and dashboards relative to their usability, efficacy, and adoption with their respective audiences
  • Partner with key stakeholders to develop and document business requirements
  • Leverage, train and guide a global team to support above initiatives

 About You:

  • Bachelor's degree from a top university or college; preferred MBA from top university or college
  • 5+ years of prior Strategy, Consulting, or Sales/Marketing Operations experience
  • A desire to learn and willingness to assume senior-level responsibility
  • Demonstrated ability to make essential decisions with little guidance
  • A strong work ethic and interpersonal skills
  • Comfortable with ambiguity 
  • Proficiency in process modeling, procedural analysis and operations efficiency and productivity metrics
  • Proficiency in creating executive-level presentations
  • Expertise in process flow creation using tools such as Visio or Lucid Charts
  • Highly proficient in Excel, Database development, Salesforce, Oracle NetSuite along with data analysis tools and languages such as Tableau

 

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Senior Manager, Sales Support & Systems

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

I identify my gender as:

I identify as transgender:

I consider myself a member of the LGBTQ+ community

I identify my sexual orientation as:

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