Customer Experience Innovations

The Datto Customer Experience Innovations (CXI) team is responsible for supporting the operational needs of the entire CX department, which includes Technical Support, Success, Services, and Training. We provide tools, processes, project management, and data analysis for all of CX.

“What I love about my department is that everyone takes their job really seriously and wants to excel, but they also balance that out with jokes and fun to make the days more enjoyable.”

Rachel Powers

Customer Experience Innovations

Business Intelligence Analyst

Albany / Boston / Norwalk / Rochester

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