Business Management

A single source of truth for managing an IT business

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What is RMM?

Sep 09, 2019

What is RMM?

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Mission-critical software solutions

Simplify, scale and succeed in your technology services business.

Increase operational efficiency

Business management that is unified at the device, data, invoice, and reporting levels.

Centralize responsibility

Unite all accountability in a single version of the truth.

Provide valuable insight and intelligence

Actionable analytics drive repeatable business outcomes for your clients.

Cloud dependability

Purpose-built for the cloud, these solutions deliver optimal results by leveraging our own IP, infrastructure, and platform.

Support every customer everywhere

Attend events in our customer experience training centers throughout the world.

The Datto Global Partner Program

IT business management solutions that create success

Datto Partners manage their entire business as a unified operation, with unlimited access to support. This creates a customer base that gets:

  • Updated knowledge from your team -- that gets customer experience Insights
  • They can depend on to drive ROI
  • A unified platform and a reliable customer experience
Become A Partner

“To be a successful MSP, you need to have PSA and RMM. The way that Autotask has brought these together has created an entirely more dynamic way for us to see how our business is performing and whether or not we’re delighting our customers.”

Thomas Clancy

President, Valiant

“In the 90 days after using the unified platform between PSA and RMM, we saved almost a full workweek of labor. It's a tremendous return on investment for us and we certainly could never go back.”

Micah Thor


“Within 24 hours we had eyes on systems and in 30 days we had cut our ticket backlog in half.”

Donnie Gerault

President, Empact IT

  • PSAEnd-to-end IT business management platform

  • DATTO RMMEasy and Powerful Cloud-based Remote Monitoring and Management

PSA is one solution with endless opportunity for customizing and automating every aspect of managing an IT business, including:


Manage client relationships in a single place purpose-built for MSPs

Service Desk

Account for everything and keep everyone accountable


Use workflows to automate and report on project milestones and controls

Time & Billing

Ensure all billable time and expenses are accounted for without dispute


Easily understand the most important metrics and deadlines to continuously improve service

Unified Platform

PSA and RMM in an integrated platform that consolidates all mission-critical data

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Everything you need from an RMM

Datto RMM provides the easiest tools to empower service delivery professionals with a scalable, policy-driven architecture.

Comprehensive Auditing

Get complete visibility of every device and pinpoint areas for action

Built-In Patch Management

Automatically maintain every device with flexible, native OS and application patch update policies

Real-Time Monitoring

Implement system-wide monitoring with intelligent alerting, auto-response, and auto-resolution

Remote Control & Takeover

Provide instant support with one-click access to any of your managed devices

Flexible Reporting

Prove your value and help your customers make informed decisions with a wide array of configurable reports

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