The ease with which a managed service provider (MSP) handles billing can make or break its ability to grow. An inefficient billing system can lead to late payments that bloat aging accounts receivable (A/R), time-consuming accounting tasks that don’t scale effectively, and ultimately, a poor customer experience.
Google Workspace, formerly G Suite, is undergoing some changes that will impact the small and medium organizations that use it to run their businesses. Here’s what you need to know about how your clients’ data may be impacted.
Ransomware is a persistent problem for the managed service providers (MSPs) of the world, along with their small and medium business (SMB) clients. While there is no surefire way to avoid a ransomware attack as hackers become more sophisticated, there are ways to protect your business and lessen your chances of falling victim to an attack.
As ransomware continues to expand and evolve across the world, it’s imperative to understand the growing threat. This past year has brought forward many challenges for businesses, and cyber risk is a constant concern for managed service providers (MSPs) and their small and medium business (SMB) clients. Here are some recent ransomware findings that shed light on the risks MSPs and their clients face.
As business is being conducted online or over the phone more than ever before, Managed Service Providers (MSPs) find that automation is crucial in today’s environment. When a customer has a need or problem, they want to talk to someone! Incorporating tools that enable you to provide faster problem resolution and a better experience for your customers gives you a distinct competitive advantage.