Why MSPs Need To Offer Office 365

Sep 03, 2015

Why MSPs Need To Offer Office 365

BY Chris Brunau

SaaS Protection

If you’re not offering Office 365 to your customers, you’re leaving revenue on the table.

Software as a Service (SaaS) applications are the fastest-growing cloud market and the fastest-growing software market. Thanks in large part to low cost, speed of implementation and flexibility to adapt with changes. 

Customers are using it not only to meet productivity needs, but to secure and manage their business-critical information.

When Datto partners were recently surveyed, Office 365 was one of the most frequently mentioned SaaS offerings where their customer base stores data. 66% noted their customers are using Office 365, with Google Apps coming in as the second response with 18%.

And the increased adoption is for good reason.

Office 365 provides enterprise-grade user and administrator controls with a minimal upfront cost. This gives organizations the ability to manage and scale their environments with the assurance that all physical, logical, and data security layers adhere to industry best practices, all without having to break the bank.

Office 365 offers security and the ability to meet compliance standards.

Through Data Loss Prevention (DLP), administrators can configure policies based on your organization’s compliance needs to help reduce the chance that financial information or intellectual property data. DLP policy tips place notifications directly into your users’ email to alert them of potential risks prior to sending an email.

Another key principle of Office 365 trust is compliance. Commercial organizations have regulations and policies that they must comply with to operate businesses in various industries. these policies can be a mix of external regulatory requirements that vary depending on industry and geographical location of the organization and internal company-based policies.

In a recent partner podcast, Kyle Hamilton, VP with MSP Opti-Vise, dove into Office 365 backup.

“We started selling Office 365 a few years ago. It’s become a much larger focus here recently. That’s been one of our standard fillers that we put in place with our contract services when we bring new customers on, and migrating all of our existing customers to Office 365 away from on-prem email solutions. Office 365 has become a very big part of our business.”

Hamilton noted one of the factors to chase was the ease for mobile users, and the amount of solutions offered that aren’t readily available with on-prem email solutions.

Microsoft also makes continuous improvements to their security, from port and perimeter scanning to regular auditing of operator/administrator activities and access. Microsoft employs a comprehensive data processing agreement to address privacy and security concerns around customer data, helping customers comply with local regulations.

While Microsoft has strong security through these features, it is important to adopt a backup for your cloud apps.

“They see Office 365 as a service that they pay for with Microsoft, and they always seem to think, ‘Hey Microsoft’s handling those backups.’ But, we understand that data is just as vulnerable as onsite data on a local server. Customers concerns generally focus more on the security side. Is my data vulnerable to hackers? Can someone get in here and see my email more easily? So the backup conversation is usually brought to the table by us, and having something that comes from Datto that we already have a Datto appliance on site backing up their local data.”

Hamilton further explained that having a solid backup solution that he can count on, direct to, and integrate as part of his offering as MSP is something that isn’t just nice to have but instead crucial.

There’s a reason Office 365 has thrived, becoming the fastest growing offering in Microsoft’s history. For more details on Office 365 Security, download the complete guide to keeping your end users data safe below.

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