Why MSP Leaders Should Prioritize Employee Satisfaction

Why MSP Leaders Should Prioritize Employee Satisfaction

By Courtney Heinbach

Managed service providers (MSPs) have more to consider for their business than technology. As small business owners, there are countless other things to think about when it comes to running a business efficiently and effectively. Perhaps one of the most important (yet often overlooked) is employee satisfaction.

The technology that MSPs choose to invest in can play a significant role in supporting employees’ productivity and fostering a good work-life balance. These factors were key considerations for TaylorWorks, a Datto partner since 2008. When it comes to making technology decisions, Tim Taylor, Founder and CEO, prioritizes his employees’ opinions, workflow preferences, and time.

He implemented Datto and immediately appreciated the ease of use, reliability, and cost-effectiveness it brought to his business. According to Taylor, this has freed up his technicians from needing to spend time managing Datto solutions. With his Datto tech stack, he has everything in one view.

“With Datto, I don’t need to worry, because it just works, and the time saved opens up opportunities for our technicians to focus on other needs of the business.”

TaylorWorks is saving invaluable time and energy by investing in the solutions that make its staff more efficient. Jered Crist, a Systems Engineer at TaylorWorks, says that with Datto, “You have more time to take proactive action to prevent future issues for clients, and that’s every technician’s goal.”

“Being able to log in, see the status of all of our backups and identify what to address quickly, makes me more efficient, and it’s so easy to recover, it takes the stress off the tech. I had to virtualize a server in the middle of my 15-month old’s nap time, and I was able to do it remotely, from my phone, all without disturbing the little one sleeping on my chest.” Now that’s the ultimate in work-life balance—less stress, more efficiency, and most importantly, more time to spend on the things that matter most.

Read more about how TaylorWorks increases efficiency while supporting work-life balance with Datto.

Systems Engineer Finds Ease of Use, Work-Life Balance with Datto

We sat down to talk with Tim Taylor and his Systems Engineer of more than 10 years, Jered Crist, about the ease of use of Datto business continuity solutions.

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