May 17, 2018
Why Datto is the Perfect Partner for Canadian MSP
CBM IT is an MSP located in Edmonton, Alberta, that offers a variety of managed services with around-the-clock monitoring and a proactive approach to keep their clients up and running and protected.
Curtis Hemingway has been in the IT industry for about 30 years and currently serves as the IT Director for CBM. Hemingway has a small staff of only five, with roughly 30 managed service clients and over 100 break-fix clients that he is in the process of converting. According to Hemingway, the sweet spot for his staff is about 50-70 seats per client.
“Being proactive and staying ahead and managing the day-to-day gives us the edge. We look for issues and respond to them before they become a bigger problem. It keeps the noise down and keeps the tickets from accumulating that’s how you make managed services work,” said Hemingway.