When Routine Software Updates Cause Downtime

Sep 03, 2015

When Routine Software Updates Cause Downtime

BY Chris Brunau

BCDR

Recently, almost 1,000 flights were grounded, and similar to the case of the United Airlines, it wasn’t the typical culprit.

Instead of a hack by a sinister organization, a software update was to blame. According to Fortune, a software update at an air traffic control center in Virginia lead to 492 delayed flights and 476 canceled flights.

The problem was rooted in a software upgrade performed on a satellite-based computer system for air traffic management.

If a routine software update can have this drastic of an effect on air traffic control, imagine what a faulty update, and the subsequent downtime would do to your business.

A similar issue came up in a recent podcast with Datto partner Chris Davis of Polarverse. “That’s been a real awesome point with using Datto. I had a couple of servers that were 2003 that I had to replace but they were using some aging apps that wouldn’t run on the new 64 bit, 2012 kind of operating systems and not systems that my client wants to part with. I started with bringing a Datto unit in for that purpose to be able to virtualize it nice and easy. I actually was able to do it, get it running in Hyper V no problem. It made my life so much easier doing it that way.” 

Davis also cited a selling point with Datto’s instant virtualization which allowed him to get his clients up and running as quickly as possible.

Even a routine update can pose a downtime threat. While it may not be the biggest of threats, it’s still possible.

Having a tested business continuity plan to save yourself from downtime isn’t just a luxury, it’s a necessity. 

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