September 06, 2017
Unify to Take Advantage of the Next Big Cloud Opportunity
“Everything-as-a-Service” is the next big cloud opportunity according to 451 Research and at Autotask we’re definitely seeing a move toward this from MSPs.
The report notes that: “With the emergence of new kinds of managed services, hardware appliances and security requirements, analysts believe the ability to “connect the dots” will become a key differentiator for channel partners and service providers.”
Autotask’s Moshe Binyamin, Director, Market Management and Ian Van Reenen, Vice President, Engineering, Endpoint Products share some thoughts about how to ‘connect the dots’ with a unified PSA and RMM solution.
As managed service providers extend their offerings to cover not only the delivery of all business IT requirements, but now also compliance against a growing regulatory framework, the potential for financial loss due to IT failure is larger than ever. The risks associated with IT disruption are no longer limited to internal data and operational costs but now also subject to regulatory penalties.
Connecting performance with measurable indicators in order to measure compliance is becoming a key requirement. This ability to ‘connect the dots’ is only possible when adopting a platform approach to service management, one that is able to assimilate data and metrics from a variety of sources and present this via visual dashboards that communicate not only performance against agreed standards, but also trends that provide advanced warning of potential breaches.
As the demand for “as a service” (AV, Backup, Enterprise Systems, Office tools, Servers, Virtual desktops etc.) offerings increase, the need to “connect the dots” in the form of effective management, analysis and communication tools has become increasingly critical.
With every new service, the need for more effective service management tools such as, centralized provisioning, configuration, deployment, monitoring, maintenance and service notification tools becomes necessary. The demand is fueled by the need to effectively manage hundreds and often thousands of individual s with access to multiple “as a service” applications and infrastructure environments.
When it comes to security, “as a service” has introduced new challenges for clients and service providers alike. This is where we see the opportunity for service providers to take the lead and truly “connect the dots” on behalf of their clients with a Unified Platform. The platform centralizes all customers’ computing estate information in a single system and helps you deliver IT services in a unified environment.
In this environment, the PSA’s system function is to manage the relationship and the RMM system’s function is to deploy services and monitor the health of both physical as well as virtual environments and services. The platform is also responsible for collecting the computing estate information and seamlessly storing it in the PSA system where client information, service contracts and service tickets are managed.
By using a unified management environment,you gain a single point of truth which gives you the unique advantage to quickly assess in near real-time each client’s computing estate information, prioritize actions and guide customers to more secure and optimal outcomes.
Find the complete 451 Research report here.