November 10, 2015
Tips to Help MSPs Avoid Satisficing (Part One)
Have you ever sacrificed something in order to achieve satisfaction at best? If you have, you’ve satisficed. We satisfice to meet our own or other’s expectations quite a bit. Whether it be purchasing a car, or splitting a meal at dinner you’re not too keen on, it happens. Satisficing achieves results, but not always desired results.
For MSPs, if there’s one area you should never satisfice in, it’s business continuity. Your customers depend on you to keep their businesses up and running, and you can’t perform to the best of your ability if the technology is lacking.
Below we’ve compiled tips to help MSPs avoid satisficing:
1. Find a true partner:
Finding the right partner can be exhausting if you aren’t asking the right questions. Questions that will signal to you if they’re a strong fit include, “How will you help me grow my business? Who do I call when my server crashes in the middle of the night?” These simple questions reveal the plans they have in place for scaling businesses, as well as whether or not they’ll be there during critical times.
2. Avoid vendors who are over-enthused by additional fees:
Equipment breaks- sometimes at the worst times. You don’t have time to be bogged down by fees to replace devices, only adding to downtime. A great partner will give you what you need, when you need it most, and ask questions later. Keeping you as close to zero downtime as possible is the bigger picture for them.
3. Protect all of your data:
Finding a provider who protects all of your data, no matter where it lives, is a huge plus. Even if you find a partner who offers a great solution for your data that lives on servers, what about SaaS data? You would have to go to another vendor for that data set. Keeping fewer cooks in the kitchen when it comes to business critical data is key to smooth partnerships and customer relations.
The three tips above are just the first steps to avoid satisficing. Stay tuned for our next post where we’ll reveal the second half. Don’t want to wait? Download the eBook below!