The Top 3 Challenges for MSPs in 2019

Jun 20, 2019

The Top 3 Challenges for MSPs in 2019

BY Chris Brunau

MSP Best Practices

Datto surveyed over 1,600 MSPs around the world to learn about their day-to-day lives, businesses, and IT Channel predictions. The result: a wealth of statistics covering everything from the technology MSPs are using and business challenges they’re facing, to where they get their news and how many industry events they attend annually.

In Datto’s State of the MSP Report, we go beyond a snapshot of today’s MSPs and take a deeper dive into their lives and businesses.

One of the focuses of the survey was determining the most common pain points for our partners and how we can ease those worries in their lives. Here are some of their top concerns:

  1. Marketing and Sales: Many MSPs struggle with sales and marketing because they lack in-house resources and often don’t have strong backgrounds in these areas.
  2. Work/Life Balance: Maintaining a healthy work/life balance can be really difficult for MSPs, especially when you’re just starting out. For newer MSPs, the business owners often become the technician, salesperson, accountant - you name it.
  3. Revenue Growth: To keep revenue flowing, MSPs should consider expanding their portfolio with services they might not typically think to offer as a recurring service. Networking as a Service is a great example.

If you’re interested in learning even more about the makeup of the MSP community in 2019, download the entire report today. It’s full of lifestyle information, news consumption, and some fun bits of information about the lives of Datto partners. 

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