Texas-based MSP Meets Hospitality Industry Needs with Datto

Texas-based MSP Meets Hospitality Industry Needs with Datto

By Courtney Heinbach

Many managed service providers serve a wide breadth of industries with varying levels of urgency in the event of a data loss scenario. Some industries and businesses can be down for a few days with little impact on their bottom line, customer relationships, etc. However, the hospitality industry is not one of those industries – serving guests 24/7/365, hotels have to recover from data loss quickly to ensure smooth business operations, minimal impact to revenue, and provide a positive guest experience.

TekConcierge, a Texas-based MSP and Datto partner since 2014, specializes in the hospitality industry. For their hospitality clients, a reliable business continuity and disaster recovery (BCDR) solution is at the heart of how they keep them up and running.

Aaron Garcia, Director of Operations at TekConcierge, knew they needed to implement a proven and tested BCDR solution to restore clients’ data in the event of data loss or a disaster. After experiencing the challenges that come with an unreliable BCDR tool, Garcia led TekConcierge’s switch from another backup solution to Datto SIRIS and ALTO.

“Datto BCDR has been worth its weight in gold for our business.” 
–Aaron Garcia, Director of Operations, TekConcierge

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When TekConcierge’s client, a luxury hotel in a popular Florida beach town faced a server failure, the hotel couldn’t access guest data for reservations. Without Datto, the hotel would have faced around two weeks of downtime, losing revenue from guest reservations and other services. Garcia and his team virtualized the client’s environment on Datto SIRIS and the hotel was back online in just a few hours, serving their guests without issue.

With a reliable, easy-to-use BCDR solution, TekConcierge has been able to establish itself as a trusted expert to its clients. Garcia said, “Thanks to the reliability of Datto BCDR—our recommendations to clients are valued and adopted quickly, helping our business grow.”

Check out the full story from Garcia at TekConcierge to learn more about how they’ve been able to help hotel clients stay up and running.

Dallas MSP Keeps Major Florida Hotel Up and Running After Server Failure

When their luxury hotel client experienced server failure, TekConcierge kept the business running with Datto SIRIS, avoiding downtime and lost profits for the client

Read More

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