August 11, 2016
How An MSP Triumphed Over Smoke-Filled Offices With Datto
Solutions Squad Inc. is a managed service provider specializing in small business IT for various industries. Often, the team at Solutions will serve as the dedicated IT department for their clients, taking care of everything from network design to help-desk support. They also specialize in providing backup solutions.
Recently, property management client, Genet Property Group, found themselves evacuating their office mid-day. The VP of Operations at Genet immediately contacted David Moadab, Managing Partner at Solutions Squad, explaining that their office was filling with smoke.
Genet’s servers are business critical and being pushed out of the office halts them from processing payments, leases, and coordinating showings.
Upon hearing the news, Moadab remotely shut down the servers and workstations and drove directly to the Genet office. The VP of Operations’ initial question for him was, “Are we backed up?”. The VP was pleasantly surprised and relieved when he received confirmation from Moadab. He shared with Moadab that, through years of industry experience, he had never gotten that kind of positive response during a downtime situation.