Server Down! Accounting Firm Dials Computer Rescue 911

Mar 21, 2016

Server Down! Accounting Firm Dials Computer Rescue 911

BY Chris Brunau

Getting end users to care about IT can often be a challenge. After all, if IT isn’t a part of their routine, it can often go overlooked. This is why MSPs are such great partners for businesses, as they take care of the back-end technology for the company so the customer can focus on what they really care about— running their business.

Computer Rescue 911 works hard to educate clients about the value IT infrastructure brings to a business, regardless of industry. The Michigan-based company offers both business IT solutions and residential services, including corporate IT management, web support, solution placement, and consulting.

Recently, while reassessing the business continuity and disaster recovery (BCDR) solution for their long-time client, Hiestand & Co., they noticed the certified public accountant (CPA) firm’s Windows Server Backup was intermittently failing. For a CPA firm, avoiding downtime, especially during tax season, is critical.

Recognizing the potential downtime costs from failed data backups, Computer Rescue 911 recommended they implement Datto’s solution. Luckily, when the firm’s server failed, Computer Rescue 911 had already taken a proactive approach by updating the BCDR solution just days beforehand. With Datto’s Instant Virtualization technology, the MSP was able to boot an image of the CPA firm’s server and run the company off the SIRIS device.

To learn more about how Computer Rescue 911 and Datto kept a CPA firm in business, download the success story.

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