Santa’s Downtime Nightmare Before Christmas

Santa’s Downtime Nightmare Before Christmas

By Katie Thornton

One snowy December morning, the Founder and CEO of an internationally celebrated toy manufacturing company woke up to a nightmare of a situation: a major blizzard had devastated his entire worksite, extinguishing all power and freezing the local server. All operations at his North Pole-based factory were at a standstill. For Santa Claus, the timing couldn’t have been worse.

Twas the day before the night before Christmas and the final day of his fiscal calendar. He had to act fast. Santa sprang from his bed to quickly summon his reindeer. More rapid than eagles his coursers they came. He whistled, and shouted, and called them by name:“Now Dasher! Now, Dancer! Now, Prancer and Vixen! On, Comet! On, Cupid! On Donner and Blitzen! The business is down! Upon the MSP we must call! Now dash away, dash away, dash away all!”

Santa jumped into his sleigh and trekked 1000+ miles to his managed service provider. In the end, it took nearly 6 hours for the recovery process to begin, which involved tracking down the company’s offsite tape backup, getting the servers back online and loading up the data again.

Santa’s Workshop experienced a catastrophic 12 hours of downtime. With no functioning exchange or sharepoint servers, his entire staff of tiny employees could not access the “nice” or “naughty” lists or the children’s letters. Instead, they helplessly sat idle while the clock kept ticking. As a result, the wages, overhead costs (subscription costs, benefits, etc.), and revenue lost added up quickly. By the time his business was back up and running, Santa had lost nearly $45,000 thanks to downtime.

Did Santa’s business go under? Find out by reading the full Christmas story here.

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