Feb 17, 2016
How One MSP Puts BCDR In The Picture
If you’ve ever bought a framed painting or picture from Kohl’s, Michaels, or Amazon, there’s a chance it may have passed through Portfolio Arts Group. They’re a manufacturer of high-quality home decor products for various retail chains, located in Connecticut.
David Welch is the IT Director at Portfolio, overseeing all day-to-day aspects of IT. Running IT for a company like Portfolio is anything but simple, let alone when you are a one-man operation. Their manufacturing plant uses custom tracking programs for inventory to keep manufacturing and production operating efficiently. Portfolio has 80,000 stock keeping units (SKUs) and roughly 50 employees constantly scanning various items. This data all goes through a single server, so if it was down for any period of time, the business consequences would be catastrophic.
To ensure the servers behind the production run smoothly, Welch relies heavily on Ash Creek Enterprises, Inc., a managed service provider (MSP) for small and medium sized businesses, educational institutions and nonprofit organizations. The MSP has been in business since 1999 and a Datto partner since 2011.
After implementing Datto, Portfolio learned firsthand how valuable the solution was for business when the manufacturing company experienced server failure that halted production. After about 10 minutes of troubleshooting, they realized it wouldn’t be a quick fix. Ash Creek reconfigured the operation over to the Datto unit and allowed them to resume normal business operations. They ran this way for about a week and performed the maintenance to copy back to their virtual environment on their servers. Thanks to Datto, however, there was no noticeable downtime.
To read more about how Datto and Ash Creek were able to keep manufacturing from coming to a screeching halt at Portfolio Arts Group, read our success story.