Microsoft Users Unable to Access Exchange; Fourth Outage in Six Weeks

Nov 05, 2020

Microsoft Users Unable to Access Exchange; Fourth Outage in Six Weeks

BY Courtney Heinbach

MSP Best Practices SaaS Protection

Reports came in late Thursday of the fourth Microsoft 365 outage since September 28th. According to Microsoft 365’s outage Twitter account, issues began late in the workday for the East Coast in North America, at around 3 PM, with users unable to access their mailboxes through Exchange Online. According to Downdetector, the hardest-hit areas are surrounding major cities like London, New York, Boston, Washington, Los Angeles, and Seattle. Microsoft later determined the cause of the outage was a ‘network driver issue’, and an ETA on a fix is not immediately known.

For managed service providers (MSPs) serving small and medium businesses (SMBs) around the globe, users starting their workday only to find a business-critical system like email inaccessible will turn to them to fix this issue. While MSPs may not be able to get their services back up and running, they have an opportunity in unfortunate situations such as these recurring outages to be a provider for their clients with reliable, third-party backup solutions. 

With cloud-to-cloud backup, MSPs can have a reliable copy of clients’ data readily accessible. Businesses these days rely heavily on their inboxes to get the job done. From team collaboration to conversations with potential customers, email drives much of a business’s day-to-day operations. With backup tools like Datto SaaS Protection, MSPs can easily export all email conversations to ensure clients’ can continue remote collaboration without disruption.

Update: 11/10/20

Microsoft resolved issues that resulted from the November 5th outage, the original post date of this blog. On November 10th, the Microsoft 365 Status Twitter account reported another outage resulting in users unable to access Outlook.com and OneDrive.com. It’s important for businesses to recognize that tools like Microsoft OneDrive are not sufficient as a backup solution. If Microsoft OneDrive is unavailable, so are your duplicated files.

 

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