IT Staffing Made MSPeasy: Find the Right Candidates

Jan 09, 2017

IT Staffing Made MSPeasy: Find the Right Candidates

BY Chris Brunau

Hiring qualified employees is crucial for all businesses, which is why those that can afford to do so invest heavily in recruiting. Smaller businesses, like MSPs, don’t typically have the resources to dedicate to such efforts as do larger companies. As a result, many MSPs struggle to bring in the talent they need to grow their business. When searching for new employees, referrals and networking can be great methods to bring in top talent. 

Referrals can be an effective way to find the right candidate, which might come from current employees, clients, or other trusted acquaintances. According to a recent study by recruiting software vendor JobVite, on average, it takes 29 days to hire a referred candidate, 39 days to hire a candidate through a job posting and 55 days to hire a candidate through a career site. Another interesting finding: referral hires stay longer at companies. In fact, 46 percent of referral hires stay for more than one year, 45 percent for over two years, and 47 percent for over three years. This is why referrals are the most preferred type of candidate and why MSPs should consider starting an employee referral program internally. Referral incentives are typically monetary, but as an alternative, some companies offer additional vacation time or other perks.

Networking is also vital in the search for qualified candidates, including in-person networking at industry events and career fairs and networking via social media to identify potential talent through your contacts. Tech meetup groups can be particularly effective in finding potential employees because they are highly focused. Networking should be an ongoing effort, not limited to when you have an open position.

Traditional recruiting avenues, such job listing sites, are useful but tend to cast a very broad net. Finding the right people this way begins with crafting a very detailed job description. Make sure to provide potential employees with as much information about the role as possible, especially around required skills and experience. This will help you reach the right candidates and avoid wasting time. The platform through which you use to publicize the position is also important to consider. For example, in large cities, you may want to focus on job listing sites such as Indeed or Glassdoor. For smaller communities, your best bet might be Craigslist or even a local paper. Keeping track of successful postings over time can help you find what works best for recruiting within your area so you can refocus efforts.

In the end, the more knowledgeable you are about a candidate, the better your chances will be of making a good hire. Referrals from trusted sources are the best candidates to recruit. Referred employees are more likely to be a good fit with your company culture and become loyal employees. However, referrals are hardly the only way to find good employees. Other methods can yield great results as well—especially if you conduct interviews that give you all of the information you need to make a good hire. You need to go beyond verifying that candidates have the required skill set, and focus more on if they are a good fit for your company, your culture and the role you are trying to fill.

For more tips on finding quality employees for your MSP business, check out Datto’s eBook: IT Staffing Made MSPeasy. This eBook identifies the top sources for finding potential employees, how to identify good candidates, interview questions you MUST ask, and more! Download it today. 

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