January 24, 2017
IT Staffing Made MSPeasy: The Interview Process
Many MSPs have a hard time finding employees that are a good fit for their business model, so the interview is your chance to fully vet a candidate. (For some quick tips, check out our recent video.) You need to find out if they are able to do the job, how interested and passionate they are about the company, and whether they are a culture fit. You can find out a lot about a candidate by asking a series of basic questions and seeing how they respond:
What do you enjoy doing the most?
When you don’t know the answer to something, what is the first thing you do?
What’s your process for getting work done.
What interests you in particular about this company?
Where are you in your career path and where would you like to be in the future?
If a candidate is passionate about the work, your company, and learning new skills, it will come through in the way they respond. “It’s about qualities. You hire based on core values,” said Jeff Cohn, Principal of ADNET Technologies. “You need to find out how well a candidate matches the core values and culture of your business.”
According to Jordi Tejero, owner of CRS Technology Consultants, it's not all about their tech knowledge. “I want to know what they enjoy doing, what drives them. I’m not looking to hire IT automatons.” Also important: try to gauge their knowledge and interest in your company. “If they haven’t bothered to check out our website and demonstrate some knowledge of the company, they’re done,” Tejero said. “That’s just a basic indicator of respect and interest.”
“If they haven’t read up on your business, there’s probably something wrong,” agreed Cohn. “Also, the questions they ask, or don’t ask, are important to consider. When candidates don’t ask you questions, it signals a lack of preparation or interest.”
Lastly, don’t neglect your current team in the decision-making process, especially those with whom this new hire will work directly. Team members should be involved in all aspects of the hiring process, spreading word of the open position, screening candidates, conducting interviews and the post-interview conversations. It is important to hear each employee’s feedback, as they are likely to ask different questions and come away with different impressions of each candidate. “We always have multiple people involved in the interview, and regroup afterward to discuss,” said Tejero. “It makes it easier to be objective.”
For more tips on finding quality employees for your MSP business, check out Datto’s eBook: IT Staffing Made MSPeasy. This eBook identifies the top sources for finding potential employees, how to identify good candidates, interview questions you MUST ask, and more! Download it today.