10 PSA KPIs All MSPs Should Be Tracking

There’s a lot of noise about measurement, accountability, and using data to make better decisions. As a managed service provider (MSP), you may be asking yourself, “How can I use data to make smart decisions about my business in particular?” In this eBook, we’re cutting through the noise, and sharing the 10 key performance indicators (KPIs) MSPs should be tracking.

In this eBook, you will learn about:

• Dashboards designed to help measure profitability at the client, contact, and service-level
• How to measure customer satisfaction within Autotask PSA
• Tracking Help Desk efficiency using LiveReports
• The CRM feature built into Autotask PSA to help MSPs with sales forecasting
• And more!