How to Choose an RMM Platform

Aug 29, 2019

How to Choose an RMM Platform

BY Michael Bienvenue

Datto Products RMM

Managed Service Providers (MSPs) are technology specialists. As experts in hardware and software, MSPs are always remaining knowledgeable about the current and upcoming tech. Their reputation is built on this understanding and they are constantly finding new ways to implement technology to deliver the best solutions. 

MSPs are also a close-knit community that is always willing to share ideas, best practices, and suggestions with each other. There are numerous channels, forums, groups, and events where MSPs congregate to learn from each other and further their expertise on the technology they implement both within their clients’ environments and their own businesses. Any MSP-focused community will invariably find a cross-section of new, emerging, and veteran MSPs exchanging notes on what technology to use, how to use it best, and what to steer clear of. It does not take much time to find someone asking the question about which

Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Anti-Virus (AV), Business Continuity Disaster Recovery (BCDR), Password Management, or Documentation solution is the best one to use. What follows is usually a lengthy collection of responses, each with their pros and cons, and layered with personal experiences.

When compared at a high level, it is understandable that the most popular RMM tools are viewed as basically doing the same thing. They all patch, automate scripts, have remote control, take inventory of the environment, monitor, generate alerts, integrate with PSAs, and so on. The differences between them are more subtle and nuanced but are becoming less important as deciding factors.

MSPs who evaluate RMMs based on their technical functionality often choose to sacrifice some technical capability, in favor of solving other pressing challenges. The decision then comes down to evaluating the financial difference for trading off marginal functionality, which is commonly difficult to justify the cost.

Over the past 12 months, there has been a very interesting shift in the criteria MSPs use to determine their preferred RMM. What used to be a decision based on a tactical checklist heavy with technical features is changing to one focused on strategic, long-term planning. In many ways, this suggests the MSP
community is perceiving the available RMM solutions as technically similar and instead choosing one based on the respective vendors’ long-term product strategy. Here are five things MSPs now prefer when choosing a Remote Monitoring and Management platform for their business.

MSPs now prefer software solutions from vendors who demonstrate their commitment to help MSPs tackle issues they struggle with the most. In our new eBook, we cover 5 factors every MSP should consider when choosing an RMM solution to meet their long-term goals. You'll learn which features to look for in an RMM platform, the value in considering an RMM solution's roadmap, why security practices from your RMM vendor matter, and more. Check it out today.

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