July 12, 2016
How Datcom & Datto Team Up To Support Manufacturer’s IT
Datcom, an Australian managed services provider (MSP), has been supporting the IT needs of local small and midsized businesses since 1997. The daily operations at Datcom revolve around one mission for their customers: to transform IT from a headache to a key driver of business growth. Datcom specializes in networks & systems integration, professional services, IT procurement, solutions architecture, cloud computing, and managed services.
Before Datto, Datcom was partnering with a number of different backup vendors. They were backing up customer data on Nas boxes and then replicating it to secondary Nas boxes. National Sales Manager, Rube Sayed, described this process as cumbersome. When a disaster recovery scenario occurred, their customers often experienced long periods of downtime.
About six months ago, Datcom decided to partner with Datto.
“A single solution with both local and cloud backup options made Datto right for us. You can’t beat the ease of use that comes with the technology,” explained Sayed.
While the size of the companies Datcom works with vary, much can be said for the care and service they devote to the smaller companies they are supporting.
Albright & Wilson, a leading manufacturer and supplier of phosphates, turned to Datcom for a huge portion of their IT needs. The company employs 80 staff members, with their Senior Systems Engineer, Mark Hardiman, serving as their in-house IT guru.
Hardiman’s daily IT priorities include desktop support, cloud services, server management, telecommunications, and network connectivity to name just a few. As the company continues to grow, it’s not surprising that Hardiman’s IT responsibilities will grow as well.