July 28, 2016
From Managed Print To Managed IT
Ethos Technology may be newer to the world of managed IT services, but getting there was no problem for them. After providing office technology for 30 years under a Hardware-as-a-Service business model, making the leap wasn’t as difficult as one might think.
Formerly Blue Ridge Copier, Ethos Technology has been in the managed print business for 30 years. For the past five years, Doug Turpin has led them as technical director, helping to build a managed IT services platform. The company began as a traditional office technology company. Some of their accounts date back nearly 15 years. Ethos has witnessed the IT industry transform around their business, and customer needs were evolving right along with it. When Turpin began meeting with clients on a monthly basis and performing strategic reviews, they realized their customer’s needs had expanded far beyond the print services they were offering.
“Ethos Technology had a huge rental program for school systems. They owned the printers and had everything in place for Hardware-as-a-Service offerings. We applied this model across the board to other products we now sell,” explained Turpin.
In the early stages of their expansion to managed IT services, they grew to 10 engineers, put a helpdesk in place, and utilized a 24/7 network operations center to outsource after hours work too. Two years into their move, they decided to rename themselves Ethos Technology, as they were offering much more than print services.
Turpin described his biggest challenge moving over to managed IT services as evaluating all of the vendors out there today. For their backup and disaster recovery need, Doug found that many vendors forced him to prepay for certain levels of data storage. He needed a solution that could not only protect his clients with mission critical print servers but also integrate with his Professional Services Automation (PSA) tool, Connectwise. To aid his search, he decided to reach out to his industry peers before making his decision. After touching base with the ASCII community, he learned about Datto. He immediately liked Datto’s pay-as-you-go options and strong vendor reputation.
To learn more about how Ethos Technology uses Datto to deliver Total Data Protection, read the full success story.