The purpose of IT disaster recovery testing is to discover flaws in your disaster recovery (DR) plan, so you can resolve them before they impact your ability to restore operations. For managed service providers, DR testing should be considered essential. Regular testing is the only way to be certain you can restore customer operations quickly following an outage.
As you know, managed services success is all about delivering a stellar customer experience. DR testing is a key part of that. If you are serious about delivering top notch customer service, DR testing should be a priority.
Here are a few tips that can help ensure your testing efforts are effective:
Choose Technology That Facilitates Testing: Instant recovery technology fundamentally changed how DR testing is performed by allowing users to easily spin up virtual machines (VMs) and test the ability to restore operations. The testing process will vary depending on the backup system that you choose.
Define the Scope of Testing: Are you testing the ability spin up a virtual machine locally? In the cloud? Both? Is the test conducted in a cloud-based environment that mirrors the production environment? Or, is the scope broader than that? Other tests might go beyond IT—testing an emergency generator, for example.
Test Regularly: How frequently should you perform disaster recovery tests? Unfortunately, there’s no magic number. Again, it’s a matter of balancing customer needs with your time and resources. For example, you might conduct local spin up tests quarterly and a more comprehensive cloud failover twice a year.
For more tips on all things DR testing, check out our new eBook: Disaster Recovery Testing Made MSPeasy. In this eBook you will learn the importance of DR testing, how to choose the proper technology, why you should document everything, and more! Download your copy today.