With hurricane season in full swing, here's a simple checklist containing the basic steps to ensure you can support your customers throughout a storm:

Hurricane Disaster Recovery Checklist

  • Check recent backups on all production machines. Remember that you can use Status 2.0 to ensure all expected volumes are protected.

  • Ensure recent backups were sent successfully to the cloud (or another DR site) for each production machine.

  • Verify recent functional screenshots of each production machine to validate your ability to recover.

  • Make sure that any site you and your end users go to has power generation, Internet and cell phone connectivity.

  • Take corrective action as soon as possible. Go to help.datto.com for information on running disaster recoveries or to quickly get in contact with Datto Support via chat, email or phone.

In the event of a storm, we are ready to support you and your customers with additional support staff on duty and increased Code Red resources to assist with critical backup and recovery efforts. With the recent hurricanes, Datto sent a Disaster Response Team with the entire Datto Networking and Continuity product lines to the impacted areas to assist with recovery efforts. If you are in need of support, please contact the the Disaster Response Team hotline at 310-956-1200 or email drt@datto.com

Stay safe everyone!