November 04, 2015
Datto Protects Data Down Under
“Now that we have implemented Datto….we all sleep a lot better now” - Robert Marsden, CEO and Founder at Addictive Technology.
Business continuity is in high demand around the world (Australia included!), helping companies rest easier knowing their data is safe. Addictive Technology, an MSP located outside Brisbane understands the value of offering proper business continuity and disaster recovery (BCDR). And it turns out that selling just backup is no longer enough to truly protect a company’s data.
Just ask Robert Marsden of Addictive Technology Solutions in Queensland, Australia. Addictive specializes in providing managed IT and electronic security solutions to small and medium size businesses.
Thanks to Marsden’s partnership with Datto, he doesn’t sell just backup, but instead sells peace of mind and business continuity.
With Datto, Marsden is able to deal with a single vendor and ensure superior backup strategies for his clients. With an all-in-one solution, bolstered with technology like Screenshot Backup Verification, Addictive Technologies takes the guessing game out of BCDR.
A proper BCDR not only offers peace of mind for the end user, but for the MSP as well.
With Datto being 100% channel-focused, Marsden has all the support, tools and resources he needs to solve problems for his clients. Another plus for Marsden is the integration with Autotask. “Integration with Autotask was a deal sweetener. It makes monitoring systems a breeze with automatic support tickets for any backup issues,” said Marsden.
For Marsden, Datto is the first product he’s seen that can recover environments instantly on the appliance in front of the customer. This offers comfort for both him and the customer. It eliminates the “we hope it will do the job when it counts”
When it comes down to being a successful MSP, Marsden said it all comes down to trust. Providing the right service for your client and making sure their business is operating efficiently so they remain clients for a long time.
To learn more about how Addictive Technologies successfully implemented Datto to protect their customers, read the full case study. Datto now has an office in Australia, get the details in the official news release.