Datto Partner Spotlight: TUC Managed IT Solutions

Oct 13, 2015

Datto Partner Spotlight: TUC Managed IT Solutions

BY Michaela Scampoli

MSP Best Practices

Recently, Datto had a chance to sit down with Shann Bosnell, VP of Technology at TUC Managed IT Solutions. Bosnell currently serves as Chair of Datto’s Canadian Technology Advisory Board, so we were thrilled when given the opportunity to hear his thoughts.

Headquartered in Ottawa, Canada, TUC’s customer base includes corporate, government, and non-profit….just to name a few. The technicians at TUC have the ability to handle all of their clients’ IT needs and serve as an extension of the team. TUC’s huge offering and highly technical support allots flexibility in choice to their customers. Offerings include technical consulting, virtual CIO services, fully managed IT services, and 24/7 support.

TUC also follows the mantra, “TUC makes Technology UnComplicated”, which seems fitting as they are a top 100 globally ranked provider of Managed IT Service, Cloud Services and technology Professional Services.

TUC teamed up with Datto in 2012. When we asked Bosnell what led him to Datto, he said he was researching different, more advanced solutions, hybrid backups specifically. While Datto met all of their hardware needs, Bosnell also had something to say about what else he looks for in a partner:

“A good partner is one that understands our business needs. We’re not just selling a widget, we’re selling a solution in a service. They need to understand our service side.” As both Datto and TUC offer 24/7 support, it’s safe to say that each understand customer needs well. It’s more than offering solutions, those solutions need to perform at times when they’re most needed - times that fall beyond the 9 to 5.

Around selling, Bosnell added, “Datto is a very integral part of what we’re doing. When we look at an MSP contract, we always try to make sure we include the Datto solution.” Why exactly? Bosnell explained that the Datto solutions help keep their service in line, customer well served, and data protected. “We feel that we’re probably doing them a disservice if we’re not bringing it up,” Bosnell says.

At Datto’s 2015 Partner Conference, TUC was named Canadian Partner of the Year. With their wide offering and dedication to their customers with 24/7 support, this award comes very well-deserved. Congratulations to TUC!

You can watch Bosnell’s entire commentary on Datto solutions below.

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