March 25, 2019
Datto Announces Improved RMM Integration for ConnectWise Manage
Datto has announced an improved integration between Datto RMM and ConnectWise Manage, a PSA tool. This integration delivers the flexibility of monitoring and managing remote IT assets and escalations from ConnectWise Manage and builds upon the ease, reliability, scalability, and security that MSPs have come to expect from Datto RMM.
“We believe our MSP partners must have the flexibility to leverage the tools that are right for them, and not be limited by vendor,” said Emily Glass, chief product officer at Datto. “This fosters the type of innovation the industry needs to thrive and enables our partners to make the best technology choices for their business.”
Datto has rebuilt its integration between Datto RMM and ConnectWise Manage to give technical staff the ability to easily work between the platforms as needed. MSP partners that use Datto RMM together with ConnectWise Manage will benefit from reliable and real-time updates of ConnectWise Manage tickets generated by RMM alerts. Users of both platforms will also experience a streamlined interface when moving between PSA and RMM with just a single click, reducing the time required to access relevant data, understand the problem, and deliver the appropriate support.