We’ve discussed how to account for up-front costs and operating expenses, now the final step is to factor in some additional considerations.
When selecting backup and disaster recovery (BDR) technology, IT service providers must choose between a variety of integrated solutions from BDR vendors or to build their own. As with everything in IT, there are pros and cons to each approach.
There are many additional factors to consider when calculating the total cost of ownership of a BDR solution. It’s relatively easy to put a dollar value on hardware, software and labor costs. However, some “costs” are much harder to estimate, but can have a large impact on the overall value of a solution. For example, if the solution you choose does not deliver the performance your customers need, they will likely become dissatisfied with your service. Below you’ll find additional factors to consider and investigate when choosing how you’ll provide backup and disaster recovery to clients.
Ease of use is an essential consideration. A BDR system should make it as easy as possible for you to perform a wide variety of actions—from recovering a mistakenly deleted file to rolling an entire database back to its state prior to a file corruption. It also needs to deliver low Recovery Time Objective (RTO) and Recovery Point Objective (RPO), so customers can get back up and running quickly with minimal data loss. Learn how to evaluate RTO and RPO here.
As any IT service professional knows, customers expect the backup to just work. When it doesn’t, they feel frustrated and even a little ripped off. A trouble-free solution that installs and functions with minimal hassles and disruption is essential for you to provide
good customer service and avoid losing clients. Choose reliable technologies that support your efforts and minimize customer churn. When backup “just works,” you can focus on growing your business.
When customers have a problem, they expect fast results. So, you need to be confident that the vendors you partner with have a strong service culture and a proven willingness to work directly with your customer when required so that issues are promptly and fully
resolved. As noted above, technical support quality is a critical factor to consider.
Finally, the BDR approach you take needs to be scalable. While backup and recoverability needs inevitably grow over time, customers are not always fully accepting of proportional cost increases. In fact, once their costs grow more than a certain percentage, they will be highly motivated to shop for a better deal. To keep them from doing this, it is imperative to allow them to grow their BDR footprint substantially without excessively increasing their costs. It’s also essential to consider the number of devices each member of your staff can manage. Obviously, solutions that are easy to manage can reduce labor costs and allow your team to be more productive.
Make sure and ask lots of questions and hold potential vendors accountable when discussing solutions. Also, speaking with other MSPs can be very helpful to get real-world feedback about ease of use, support and reliability.
To learn even more about the TCO of BCDR, download our new eBook. We’ve created a profitability checklist which can help you calculate the economics of a build-your-own vs. a complete BCDR offering. Learn more about the total cost of ownership when it comes to BCDR. Download today and determine the best backup solution for your business.