An Inhospitable CryptoLocker Attack at Crowne Plaza

Feb 29, 2016

An Inhospitable CryptoLocker Attack at Crowne Plaza

BY Katie Thornton

Ransomware

The brains behind TeamLogic IT, a successful, MA-based managed services provider, always have a plan for their clients: a solid business continuity strategy. This planning has proved valuable time and time again, particularly for one lucky customer. One fall evening, business was bustling at the Crowne Plaza Boston. The hotel’s conference center was fully booked for the day. Rooms were nearly sold out and the crowd at the in-house sports bar & grille was enjoying playoff action on the flat-panel displays.

According to Frank Vento, the General Manager of the hotel, everything was humming along beautifully until someone noticed a desktop in the administrative office displaying a message indicating that several computers and important files were being attacked by the ransomware known as CryptoLocker. The insidious malware was a real-time threat to the day-to-day operations of the hotel complex. The cyber-thieves demanded a hefty ransom for the release of the hotel and conference center’s critical data. Vento immediately called the 24-hour hotline at TeamLogic.

“We received an alert that [Crowne] had contracted a virus via our remote management console and immediately saw that it was a crypto-variant,” says Frank Slattery, General Manager of TeamLogic. The managed services provider jumped into action, remotely diagnosing the gravity of the problem and sending a dispatcher to the hotel to mitigate the situation.

Thanks to TeamLogic’s advice, the hotel has a Datto business continuity and disaster recovery (BCDR) solution already in place. It was this reason alone that they were able to access and restore the hotel’s data and keep things running smoothly. In very little time, operations were back to normal and the hotel suffered no data loss or noticeable downtime.

To learn more about how TeamLogic IT and Datto saved the Crowne Plaza from this aggressive form of ransomware, download the success story.

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