Aldridge is a managed services provider offering best-fit IT and cloud computing solutions to growing small and medium-sized businesses. The MSP’s clients benefit from their unsurpassed commitment to support. For one customer in particular, Texas-based pharmacy Complete Pharmacy Care (CPC), Aldridge’s first-responder assistance in the face of disaster is the only reason the company remains in business today. Here is their story.
Around 2:00 AM on Sunday, Aldridge’s client monitoring system notified them of an outage at the site of CPC. The IT company sprung into action, sending a technician to meet the client onsite at the pharmacy to mitigate the situation. What they found when they arrived is unlike anything they’d dealt with before.
According to Santos Gaitan, NOC Technician at Aldridge, “The server room was in a state of destruction: a hole had been cut into the ceiling, allowing rain from the weekend’s storms to fall onto the equipment. Hard drives from all servers had been pulled and various cabling had been cut. Someone had ripped into the walls to tear out network cabling. Needless to say, it was a complete disaster.”
The pharmacy’s CEO, Leonard Lynskey, knew this was bad news. The server room hosted almost everything they needed to stay up and running, including prescription records, a digital fax server that stored data, an exchange server that stored email, a server that ran printers, and the only phone system.
Lynskey recalled, “We’re sitting there, and we have no way to call our patients, to send or receive faxes or emails - there’s nothing. Imagine you walk into your business on a Monday morning and everything you have to communicate is gone. Gone.”
Oddly enough for a pharmacy crime such as this, almost no medication had been stolen during the break-in. It was apparent that the destructive act was committed solely to destroy the company itself.
Gaitan contacted Datto and verified that the previous night’s offsite backups had completed around midnight without issue, which was a few hours prior to the break-in.
Lynskey remembered the relief of learning this great news. “In the midst of all of the chaos, [Aldridge] said ‘the Datto backup finished an hour before you were robbed. You have everything. You have email, all your patient data, fax server data - everything.’”
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